Survey Result

January 2010 Survey Summary

SURVEY DETAIL REPORT View Printable Page Back to Surveys

SURVEY INFORMATION

Survey Name: Jan 05, 2010-Jan 31, 2010 Responses: 32

Date Deployed: Jan 5, 2010 2:03 PM Invitations Sent: 166
Last Response Received: Jan 31, 2010 7:26 AM Response Rate: 19%

QUESTION ANALYSIS

1. How would you rate your visit? Trending | Responses: 32 of 32
Excellent 88% (28)
Very good 13% (4)
Average 0% (0)
Not so good 0% (0)

2. When your appointment was over did you understand your situation? Trending | Responses: 32 of 32

Yes 97% (31)
Not really 0% (0)
I wish I knew more 3% (1)

3. Were your financial options explained? Trending | Responses: 31 of 32

Yes 39% (12)
No 3% (1)
I already understand my financial options from prior visit 58% (18)

4. Did you have to wait past your appointment time? If yes, how long? Trending | Responses: 32 of 32

No 81% (26)

15 to 30 Minutes 19% (6)
30 to 45 Minutes 0% (0)

Over 45 Minutes 0% (0)

5. Did our team greet you properly when you arrived? Trending | Responses: 31 of 32
Responses: 31 of 32

Yes 94% (29)

Not really 6% (2)

I don't recall 0% (0)

6. Would you refer your friends or family to us? Trending | Responses: 32 of 32
Yes 100% ()32
No 0% (0)
I'm not sure 0% (0)

7. Please comment on your visit, things we could change, new services you would like to see.